Refund policy

Returns & Refunds Policy

Effective Date: [26/02/2026]
Last Updated: [26/02/2026]

1. General Policy

Due to the high value and limited nature of our products, all sales are considered final unless they meet the strict return criteria outlined below.

By completing a purchase on our website, you agree to this Returns & Refunds Policy in full.

2. Damaged Items (48-Hour Reporting Requirement)

We will only offer a refund or replacement for items that are:

  • Damaged in transit, or

  • Received in materially defective condition

AND

  • Reported to us within 48 hours of confirmed delivery

To Report Damage, You Must Provide:

  1. Your order number

  2. Clear photographs of:

    • The outer packaging (including shipping label)

    • All internal packaging

    • The damaged item

  3. A written description of the damage

  4. Confirmation that the item has not been used, altered, or modified

Failure to report damage within 48 hours of delivery automatically voids eligibility for a refund or replacement.

We reserve the right to deny claims that:

  • Show signs of use

  • Show signs of tampering

  • Are inconsistent with shipping damage

  • Lack sufficient photographic evidence

3. High-Value Item Verification & Anti-Fraud Protection

To protect against return fraud and item substitution:

  • All products are photographed, weighed, and serial numbers recorded prior to shipment.

  • Unique identifiers, tamper markers, or invisible security markings may be applied.

  • Packaging conditions are documented before dispatch.

Returned items will undergo strict forensic inspection, including:

  • Serial number verification

  • Weight verification

  • Component authentication

  • Tamper inspection

  • Comparison against pre-shipment records

If any returned item:

  • Does not match the original serial number

  • Has been swapped or substituted

  • Shows signs of tampering

  • Has altered or removed security markings

  • Contains counterfeit components

  • Is returned in materially different condition

The refund will be denied, and we reserve the right to:

  • Report fraudulent activity to law enforcement

  • Provide evidence to payment processors

  • Pursue civil recovery

  • Ban future purchases

Submitting a fraudulent return constitutes theft and may result in legal action.

4. Return Authorization Required (No Exceptions)

No returns will be accepted without prior written approval.

To request a return, you must:

  • Contact us within 48 hours (for damage claims)

  • Receive written Return Authorization (RA)

  • Ship using the exact method instructed

Returns sent without authorization will be refused.

5. Condition of Returned Items

To be eligible for any refund:

  • Item must be unused

  • In original condition

  • In original packaging

  • With all accessories, certificates, documentation

  • With all seals, security labels, and identifiers intact

Any item showing:

  • Wear

  • Installation

  • Modification

  • Missing parts

  • Removed tags or labels

Will be rejected.

6. Refund Processing

If a return is approved:

  • Refunds are issued to the original payment method only.

  • No alternative payment methods will be used.

  • Refunds are processed after full inspection.

  • Inspection may take up to [X] business days.

Shipping costs are non-refundable unless the item is verified as damaged in transit.

7. Chargebacks & Payment Disputes

We take fraudulent chargebacks extremely seriously.

By placing an order, you agree to contact us directly to resolve any issue before initiating a chargeback.

In the event of a chargeback:

We reserve the right to submit:

  • Proof of delivery

  • Signature confirmation

  • Device/IP logs

  • Order confirmation records

  • Photographic shipment evidence

  • Inspection documentation

  • Communication records

Fraudulent chargebacks may result in:

  • Account blacklisting

  • Collection action

  • Legal proceedings

  • Reporting to fraud monitoring databases

8. Non-Returnable Items

The following items are strictly non-returnable:

  • Custom orders

  • Personalized items

  • Special order items

  • Items marked “Final Sale”

  • Items returned outside the 48-hour damage window

9. Refusal of Service

We reserve the right to:

  • Refuse service

  • Cancel orders

  • Limit quantities

  • Decline returns

At our sole discretion where fraud risk is identified.

10. Limitation of Liability

Our liability is strictly limited to the purchase price of the item. We are not liable for indirect, incidental, or consequential damages.