Shipping policy

Shipping Policy

Effective Date: [26/02/2026]

1. Order Processing

All orders are processed within [X] business days. Once dispatched, you will receive a confirmation email containing your tracking details.

We reserve the right to delay or cancel orders where fraud screening or payment verification is required.

2. Tracked & Insured Shipping

All items are shipped using fully tracked and insured delivery services.

For high-value items:

  • Signature upon delivery may be required.

  • Delivery confirmation will be obtained from the carrier.

  • Insurance coverage applies only while the item is in transit.

Once delivery is confirmed by the courier to the shipping address provided at checkout, responsibility for the item transfers to the customer.

3. Delivery Issues & Damaged Parcels

If your parcel arrives visibly damaged:

  • You must report this to us within 48 hours of confirmed delivery.

  • You must provide clear photographs of:

    • The outer packaging

    • Internal packaging

    • The damaged item

Failure to report damage within 48 hours will void eligibility for a claim, as outlined in our Returns & Refunds Policy.

Damage claims are subject to inspection and carrier verification.

4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not liable for delays, losses, or failed deliveries caused by incorrect or incomplete address information provided by the customer.

5. Delays

While we aim to meet estimated delivery times, we are not responsible for delays caused by:

  • Courier disruptions

  • Customs processing

  • Weather events

  • Circumstances outside our control